Verzendbeleid
Shipping
The delivery costs are borne by the user and will be communicated to the customer when confirming his order.
If you enter the delivery addresses without abbreviations and with complete details when checking out, you can be sure that your parcels will reach you more quickly.
Delivery is guaranteed by DHL.
8€ for orders under 50€ in Germany. (Free for orders over 50€)
15,90€ for orders under 75€ in EU countries. (Free for orders over 75€)
22,90€ for orders under 100€ in the UK. (Free for orders over 100€)
For each order placed, packages will be prepared within 1 day(s) from Monday to Friday from DHL.
In Germany
All orders placed before 10am will be delivered the next day before 1pm throughout Germany within 1-2 days.
In EU
All orders received before 10am will be delivered within 3-5 business days.
Return and exchange
You can exercise your right of withdrawal within fourteen days. This period begins with the receipt of your order. You will be responsible for the return shipping costs, but in case of an exchange, we will give you the shipping costs for your new order.
To avoid any risk of breakage, any return of an order must be sent back in its original packaging to the following address:
Minizoo Berlin
Workbox 311 Eresburgstrasse 24-28, 12103 Berlin/Deutschland
If you have any questions about the return and exchange process, please contact us by email at info.minizooberlin@gmail.com
Thank you for choosing us.
How should I wash the product?
We recommend washing the products by hand without applying pressure to the
figures, or in the dishwasher on a low program
below 30 degrees.
Which drinks are suitable for using the products?
Our glasses are not only suitable for hot drinks.
How is the product attached?
It is manufactured using the glass-glass process with a special product
that comes into contact with food without any problems.
Which transportation company do you work with?
We ship our products with DHL Cargo.
Do you have a retail store?
We do not have a retail store, we are close to you 24/7 with our online store.
Your neighborhood.
My order broke during shipping, what should I do?
do?
If you send us a photo of the broken product package on the day you receive the product package
If you send us pictures and packaging images by e-mail, we can initiate the
Initiate the product replacement process and send your new product. If the
product has been broken during transportation and you send us a picture of the breakage
breakage after the day of delivery, we will unfortunately not be able to
make the change.
Your product was delivered incorrectly, your product is not compatible with the image
compatible that you have purchased or you wish to return it within the
legal deadline, what should you do? First of all, since all our products are
As all our products are handmade, each product is carefully handcrafted one by one.
The product is handmade after the other. For this reason, we ask for your
understanding that there may be slight differences between the products.
can come. You need to send an email with the order number of the product and
product images and indicate the quantity and content of the product
that you wish to return. You will then receive in response to your
e-mail a code for the free return. With this code
You will then send the products to the transport company we have commissioned, DHL
delivery. It is your responsibility to pack the products as they were sent to you
the products were sent to you and deliver them to the carrier in good time.
be delivered. If the products arrive undamaged and complete, you will be
If the products arrive on time, the fee will be refunded to you.
For wholesale orders, large order quantities and custom orders
please contact minizooberlin@gmail.com